VILLA DOLCE RETURN POLICY / SATISFACTION GUARANTEE If you are not fully satisfied with your  purchase, you may return it within 30 days for a full refund or credit of the item's purchase price less shipping & handling charges and if applicable, less any restocking fees per the terms and conditions below.  - Please see details below. Some restrictions, conditions and exceptions do apply: Terms and Conditions  - Our returns department will promptly respond to your request, normally within 2 business day (please allow up to 4 business days for a response since request rates may vary. Should you have any problems, we are here to assist you so please do not hesitate to contact us. Please contact us by email at info@villadolcegelato.com - The return authorization number must be clearly written on the outside of the shipping box or the package may be rejected. All returns must be received by us within 30 days of initial shipment of your order from our warehouse, the vendor's warehouse when shipped vendor direct, or one of our partner warehouses. Items returned to us without RA # will not be refunded in any way. - All returns MUST include original boxes, packing material and all accessories including, but not limited to, warranty cards and manuals in like new condition. , all items must be in new and unused condition. Do not write on or deface the original product box in any way. Please note that any miss-shipped or defective item that is not being exchanged for a comparative/same item is considered a "return" and a call tag will not be sent for such returns. It is the customer responsibility to pay for return shipping. - Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. However, occasionally items can be damaged in shipping. Damaged items must be reported within 5 business days.  The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If a package is not damaged, do not refuse a shipment. Instead, return procedures must be followed or you may not qualify for a refund. - If a item is missing from your order, please contact customer service within 5 business days and we will arrange for the missing part to be sent if possible. If we determine that the missing item is not available, we will exchange or refund the that item to you. - All returns are inspected. Allow 1-3 weeks for processing. Allow 1-2 billing cycles for credits to appear. If upon inspection we find that a product is not defective as claimed, all shipping and handling and/or call tag fees in addition to other applicable fees will be deducted from any due credit or refund. - Shipping charges are not refundable. - To better serve our customer, we continue to automate our systems reducing processing times. As a result, we do not guarantee the ability or cancel or modify an order once it is has been placed. - Christmas Returns: We understand that many shoppers like to buy early for Christmas. Christmas gifts purchased after Thanksgiving may be returned by January 5th or within the normal 30 day period, whichever is later and in accordance with all stated restrictions and exceptions.